The Vic Casino
Our History
Tour The Vic
Restaurant
Events
Facilities
The Attic
Poker Room
Game Floor
The Loft
Our Team

Contact Us

    Customer service is our number one priority and we’re committed to providing you with the very best experience.

    Get in touch with our team via Live Chat, where our customer champions will be on hand to deal with your queries seven days a week.

    You can also contact us by email 24/7, however, we would like to take a moment to remind you of the various ways that you can take control of your account yourself, to continue to enjoy playing on our site!

    We have tools to help you manage how much you spend, how long you play for or if you wish to take a break from playing.


    You can apply these to your account by following these steps:

    • Log into your account
    • At the top, right hand corner of your screen, you will see the account icon
    • Click on the account icon and select responsible gambling, then choose tool that is appropriate for you
    • Follow the steps to apply this tool to your account


    Don’t forget:

    • You may be able to find an answer to your query in our FAQs, so make sure you check there first.
    • You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.


    The Grosvenor Victoria Casino,

    150-162 Edgware Rd,

    London,

    W2 2DT

    From Edgware Road (approx 5 minutes walk)
    1. Come out of the main entrance and continue straight ahead towards the main road.
    2. Turn left and you are now on the Edgware Road.
    3. The Casino is approx 300 yards on your left (the main entrance is on Harrowby Street).
    From Marble Arch (approx 5 minutes walk)
    1. Come out of the exit sign-posted for Edgware Road.
    2. The Casino is approx 300 yards on your right (the main entrance is on Harrowby Street).